Junior Customer Success Manager
About the Role
As a Customer Success Manager, you will be the primary contact for retail and e-commerce customers using an AI-powered shopping assistant. You will guide customers through onboarding and ongoing use, helping them get value from the product while sharing customer insights with the product team.
What You'll Do
Respond to customer questions by email and video call, troubleshooting issues and offering clear guidance.
Configure customer settings and tailor the AI assistant through the product backend.
Train customers on effective ways to use the AI assistant.
Gather and organize customer feedback for the product team.
Work with sales on product demonstrations, customer assessments, and expansion planning.
Identify promising accounts and lead larger customer projects and expansion initiatives.
What We're Looking For
A degree in business informatics, business engineering, business administration, or a comparable field.
0 to 2 years of professional experience, ideally in customer support or customer success; SaaS or technology experience is helpfu
