Member of Technical Staff
About the Role
Join a small engineering team building AI software for hospitality operations. You will own full-stack components of systems that handle guest requests, from understanding intent and retrieving relevant information to coordinating tools and generating responses.
What You'll Do
Build response-generation components, including intent routers, orchestrators, and systems for deciding when to respond or escalate.
Develop retrieval pipelines that ground responses in accurate, current customer information.
Create reliable tool orchestration for multi-step workflows, including recovery from third-party API failures.
Build evaluation frameworks to assess real conversations and identify regressions before release.
Implement observability and tracing that help support teams understand system behavior.
Create interfaces and controls that let non-technical users configure agent behavior.
Extend capabilities to voice, including real-time transcription and tool use.
Improve speed and cost through model routing, caching, and prompt refinement, while contributing to infrastructure, data pipelines,
