Operations Associate, Customer Success

About the Role

This associate-level role supports customers after the sale within a customer success function at an AI and discovery technology company. You will help customers stay engaged, get value from the service, and share feedback that informs improvements.

What You'll Do

• Follow up proactively with customers and provide ongoing post-sales support.

• Serve as a dedicated customer success partner, delivering attentive service.

• Track customer analytics and recommend improvements based on what you learn.

• Surface relevant leads and opportunities, gather customer feedback, and help refine product fit.

What We're Looking For

• At least 2 years of professional experience, with experience in a technology company or startup.

• Experience in customer success, account management, or post-sales customer support.

• Experience managing ongoing customer relationships and conducting proactive outreach.

• Ability to track and analyze customer metrics or analytics to inform business decisions.

• Background in AI, search, discovery, or an