Operations Lead
About the Role
Own a core operational domain at an early-stage fintech, such as customer operations, payment operations, or financial crime operations. You will build its processes, metrics, tooling, and automations in close partnership with Product and Engineering, helping the operation handle growing volume without relying on proportional headcount growth.
What You'll Do
Handle operational cases directly at first to identify process bottlenecks and define metrics for success.
Design and launch production automations, then validate them against live operational workflows.
Build and scale agent-based workflows, reserving human review for high-risk or ambiguous decisions.
Work with Product and Engineering to specify and build operational tools and systems.
Create and maintain standard operating procedures, escalation paths, KPIs, and process improvements.
Measure success through increased operational volume and quality without proportional headcount growth.
What We're Looking For
At least 3 years building products or processes in banking, fintech, payments, or crypto, or experience in top-tier
