Operations Lead
About the Role
This is an end-to-end ownership role for one of three core operational domains: customer operations, payment operations, or fincrime operations. You report directly to the COO and are trusted with full decision-making authority from day one, running your domain like a product team inside a modern, API-first banking platform built for global fintechs and digital asset companies.
What You'll Do
Sit in the queue yourself during your first couple of months to map exactly where processes break and define the KPIs that prove the system works.
Ship the first wave of automations by months 3 and 4, validating the operating model on a live cohort and driving measurable volume increases.
Scale agents across your domain by months 5 and 6, leaving humans only the highest-risk decisions while the long tail runs hands-off.
Spec agents and shape tooling directly alongside Engineering and Product rather than filing tickets at them.
Own escalation paths, SOPs, and metrics, drafting and rewriting them as the system evolves.
Measure success by volume multiplying while headcount stays flat, not by team size.
