Senior Deployment Strategist
About the Role
Join the customer deployment team at an AI-enabled procurement software startup. You will partner with engineering to guide customers from initial pilots through organization-wide adoption, turning procurement and sourcing needs into practical workflows and product feedback.
What You'll Do
Lead customer deployments from pilot through full organizational rollout, working closely with engineering.
Learn each customer's category-management and sourcing processes, then scope workflows that address their needs and can work across accounts.
Run discovery workshops and deep-dive sessions to translate customer expectations into actionable technical requirements.
Distinguish reusable platform capabilities from account-specific work and communicate customer behavior and feedback to product and engineering teams.
Partner with procurement leaders, category managers, and executives on long-term rollout plans.
Create playbooks, training materials, and best practices to support onboarding and adoption across customers.
What We're Looking For
At least three years of hands-on, customer-facing ex
