Senior Deployment Strategist

About the Role

As a Deployment Strategist on the customer success team at an AI-powered procurement software company, you will guide customers from initial pilots through organization-wide rollouts. You will connect customer needs with engineering and product teams, helping shape deployment approaches that support adoption and scale.

What You'll Do

• Manage customer deployments alongside engineering, from pilot planning through full organizational rollout.

• Explore customer category-management and sourcing processes to identify effective workflows.

• Lead workshops and discovery sessions, turning customer expectations into actionable technical requirements.

• Identify which deployment patterns can scale across customers and where customization is needed.

• Translate customer behavior and feedback into useful product insights for engineering teams.

• Partner with procurement leaders, category managers, and senior stakeholders on long-term rollout plans.

• Create playbooks, training materials, and best practices to improve onboarding and adoption across accounts.

What We're Looking For