Senior Deployment Strategist / Success Engineer
About the Role
This hands-on, customer-facing role sits within a customer operations team at a seed-stage AI voice automation company. Depending on the focus, you will guide customers from implementation through launch or support adoption, retention, and growth across live accounts.
What You'll Do
Scope customer use cases, configure and tune voice agents, and coordinate testing to bring customers into production.
Design integrations with customer systems such as CRMs, dialers, calendars, and ticketing platforms, using APIs, custom function tools, and webhooks.
Monitor agent performance and troubleshoot integration, conversation flow, and call quality issues in production.
Manage customer projects and account outcomes, including time-to-value and pilot conversion or retention and usage expansion.
Lead customer workshops and training, share customer feedback with product teams, and create repeatable onboarding and adoption playbooks.
What We're Looking For
Deployment Strategists should have at least 1 year in a customer-facing role such as consulting, implementation, sales, or account management, with experience leading complex projec
