Senior Forward Deployment Engineer
About the Role
Join a customer-facing technical team at an AI communications software company, working across product, engineering, and go-to-market. You will own production deployments and turn customer needs and live feedback into reliable, repeatable implementations.
What You'll Do
Translate customer requirements into robust production workflows, data flows, prompts, and guardrails.
Lead deployments and build integrations with third-party systems using APIs, webhooks, and common authentication patterns.
Write and test glue code and features, with appropriate monitoring and logging.
Debug production issues across calls, workflows, and data, and deliver timely fixes.
Create reusable deployment templates and playbooks to improve consistency and scale.
Share recurring customer pain points and product recommendations with internal teams.
What We're Looking For
At least 3 years of practical experience translating customer requirements into production implementations.
Production experience with LLM applications, including prompting, tool use, retrieval-augme
