Senior Software Engineer
About the Role
Join an engineering team building AI software for hospitality operations. You will own full-stack components of systems that understand guest requests, retrieve relevant information, and carry out workflows, helping make automated support reliable and useful.
What You'll Do
Build response generation pipelines that classify requests, assemble context, choose tools, and determine when to respond or escalate.
Develop retrieval systems that ground responses in accurate, current information from real-world customer data.
Create orchestration layers for multi-step workflows, including robust handling of third-party API failures.
Build evaluation frameworks using real conversations to measure quality and catch regressions before release.
Implement observability and tracing that help support teams understand system behavior.
Develop controls and interfaces that let non-technical teams adjust agent behavior.
Extend capabilities to voice conversations, including real-time transcription and tool use.
Improve speed and cost through model selection, caching, and prompt optimization, while cont
