Senior Software Engineer, Voice AI / Backend
About the Role
Join a small engineering team building voice AI agents for customer-facing business workflows. You will own projects from product decisions through architecture and production delivery, helping make real-time AI interactions reliable and useful.
What You'll Do
Build reliable voice AI systems, including retrieval-augmented generation, dynamic model routing, and testing new transcription systems before release.
Design and operate distributed call scheduling systems that handle concurrency, time zones, retries, provider limits, and failures.
Extend agents across voice and other communication channels, maintaining shared context across real-time and asynchronous conversations.
Develop memory and reasoning capabilities that help agents maintain context through customer workflows.
Build AI-powered tools for configuring agents, troubleshooting issues, and connecting to business systems.
Improve observability and resilience so issues can be traced to their root causes.
What We're Looking For
At least 2 years of relevant experience building and shipping product software, including owning
