Senior Solutions Engineer
About the Role
This customer-facing role bridges sales and implementation for a Series A cold-chain logistics software company. You will own the technical solution from discovery and tailored demonstrations through delivery and go-live, working closely with Sales, Customer Success, Product, Data, and Engineering.
What You'll Do
Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, data sources, systems, and constraints.
Deliver customer-tailored demonstrations and address technical objections using the customer's logistics and product workflows.
Design solutions that define applicable modules, required data, integrations, phases, and scope.
Translate solution designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
Partner with Sales on proposals and commercial commitments to ensure they are technically deliverable.
Lead solution workshops, support software configuration, coordinate technical handoffs, and remain accountable through go-live.
Work with Product, Data, and Engineering to sequence deliverables and sha
