Senior Solutions Engineer
About the Role
This customer-facing role bridges pre-sales and implementation, serving as the technical lead from discovery through go-live. You will work across the commercial organization with Sales, Customer Success, Product, and Engineering to design solutions that address supply chain and cold chain challenges and remain practical to deliver.
What You'll Do
Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, data sources, systems, and constraints.
Deliver tailored product demonstrations based on customer use cases and respond to technical objections in sales conversations.
Design solutions by identifying applicable modules, data requirements, integrations, phases, and out-of-scope items.
Turn solution designs into sequenced implementation plans and scoped statements of work, making effort, dependencies, and delivery risks clear.
Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.
Carry solution designs into delivery, lead workshops, guide software configuration, and stay accountable through customer go-live.
