Senior Solutions Engineer

About the Role

This customer-facing role bridges pre-sales solution design and implementation for a logistics software platform serving temperature-controlled and high-value supply chains. You will work across Sales, Customer Success, Product, Engineering, and Delivery, owning the technical thread from discovery through production go-live.

What You'll Do

• Lead discovery with quality, logistics, supply chain, and IT stakeholders to understand workflows, systems, data sources, and constraints.

• Deliver tailored product demonstrations and address technical objections using customer-specific processes and requirements.

• Design solutions by identifying relevant modules, integrations, data needs, phasing, and scope.

• Turn solution designs into sequenced implementation plans and statements of work, including realistic estimates, dependencies, and risks.

• Partner with Sales on proposals and commercial documents to ensure commitments are technically deliverable.

• Lead solution workshops, support configuration, and remain accountable for the design through implementation and go-live.

• Coordinate technical handoffs across Product, Data, Engineering, an