Software Engineer
About the Role
This is a full-stack software engineering role on a small, flat team building an AI agent platform for the hospitality industry. You will own meaningful pieces of a system that handles guest communication and operations workflows at scale, with real autonomy over design and architecture decisions.
What You'll Do
Design and build response generation pipelines, including routers, orchestrators, and synthesizers that classify intent, assemble context, select tools, and decide when to send or escalate.
Develop knowledge retrieval systems that ground agent responses in accurate, current customer data despite messy real-world inputs.
Build tool orchestration layers that execute multi-step workflows reliably, including graceful handling of third-party API failures mid-conversation.
Create evaluation frameworks that measure quality against real conversations and catch regressions before they reach customers.
Implement observability and tracing that makes agent reasoning legible to non-technical support teams.
Design controls and interfaces that let support leads adjust agent behavior without writing code.
Extend the platform to
