Director: Product Management (Product Growth, AI & User Interfaces)

We Are Setting The Pace

Clickatell, founded in Cape Town in 2000, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce for leading global brands across industries like banking, retail, telecoms, and healthcare. Over 25 years, Clickatell has led multiple industry firsts through its award-winning AI Chat Commerce Platform, enabling brands to connect, interact, and transact with customers seamlessly.

Purpose

We are seeking a Product Director - Product Growth, UX & AI to drive Clickatell's product growth initiatives, customer experience across self-serve and key platform journeys, and the application of AI within the product portfolio.

Reporting to the VP Products, this Director-level role has end-to-end ownership of a defined product domain, accountable for business outcomes and not only roadmap delivery. The role exists to drive acquisition, activation, conversion, retention, and expansion through product; improve customer-facing experiences; and ensure that AI capabilities are translated into measurable customer and commercial value.

The Director will lead a small team of Product Managers and work cross-functionally with Software Development, Data, GTM, Sales, and Support. This person