ERP Systems Manager

Purpose

The ERP System Operations Project Manager leads the international arm of ClinChoice’s Global ERP Administration function and collaborates with the company’s international cross-functional teams to support users in their day-to-day use of Microsoft Dynamics 365. The role also works with the company’s ERP development team and third-party vendor to maintain and optimize ERP system operations.  

Responsibilities

• Lead the International ERP Administration team and oversee first-level technical and functional support for international users of Microsoft Dynamics 365 modules.
• Collaborate closely with international cross-functional teams across multiple entities and with key ERP stakeholders to diagnose system issues, recommend solutions, and continuously identify opportunities to improve ERP performance.
• Analyze business requirements; prepare functional specifications and design documentation; and manage change requests, service requests, and budget alignment and approvals.
• Manage the full system project lifecycle, including project kickoff, planning, issue tracking, timeline management, and testing coordination. Oversee testing activities and release schedules to ensure the successful delivery of system enhancements.
• Manage ERP timesheet operations