AI ROI Advisory Services Director
The Role
CloudZero is building a new practice: AI ROI Services. It's a repeatable engagement that installs measurement scaffolding for a customer's AI spend, then produces a calculation that survives a CFO's questions. We're writing the first two chapters of that playbook on ourselves, with our own Customer Success team as customer zero.
The AI ROI Consultant owns the business case and the methodology, engagement by engagement. You'll take attribution data (who spent what, on what, and what it produced) and turn it into a number finance teams trust: a ratio, a payback period, and a story that holds up.
This is a build-it-as-you-go role. The methodology exists in draft form today; you'll be the one who pressure-tests it against real customers and makes it repeatable.
What You'll Do
Own the business case and ROI methodology for each engagement, start to finish.
Turn the Activity-to-Return catalog into a defensible calculation: dollarized operational value over AI investment, expressed as a ratio and a payback period.
Separate operational returns (time and capacity freed, easy to claim) from strategic returns (retention, ARR per TAM, harder to attribute),
