MSO Operations Associate

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The MSO Operations Associate plays a foundational role in keeping the team running efficiently. This role owns a defined set of operational responsibilities — including claims tracking, provider activation support, and reporting — so that field based teams can stay focused on high-value provider relationships and Clover Assistant adoption.

As an MSO Operations Associate, you will:

• Serve as a resource and support for team members navigating operational workflows. 
• Monitor and track Payment Exception status, staying current on open items including PE, UST/config, and Tier 3 matters. 
• Attend recurring claims status meetings and ensure timely follow-up on action items. 
• Execute Contract Signature Workflow, including Medication Adherence (Docusign/bilateral, CAQH checks and preparation for Network Operations handoff)
•  Qualify Growth Leads received through various channels (website, direct, Sale