Support & Implementation Engineer

We are looking to recruit an Application Support & Implementation Engineer who will provide high-level onsite and remote IT technical liaison.

The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
• Perform any other job-related duties incidental to the work.

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
• Fresh graduates / Up to 3 years’ experience in a familiar field.
• Willing to travel abroad and work extra hours whenever needed.
• Knowledge in database engines (Oracle and MS-SQL).
• Basic knowledge in operating systems (Linux and MS Win