Training & Quality Manager

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves

• Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes

• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations

• Create and maintain consultant training schedule

• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans

•  Conduct Coaching and Development sessions with team members to drive continuous improvement.

• Develop strong working relationships with key Business stakeholders, internal and external

• Oversee audits of key Training and Quality support processes within each account and recommends changes

• Administration of applicable certification and training processes for staff up to and including internal and client requirements

• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate

•  Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)

• Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans 

Candidate Profile  

•  Strong communication skills, both written and verbal

• Fluent in English - written & Verbal, any other European language would be an advantage

•  Proficient in Microsoft Office

•  Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

• Ability to mentor, coach and provide direction to a team of employees

• Self-starter, sense of urgency, and works well under pressure

• Ability to foster a sense of professionalism and relationship building for self and team

• Strong attention to detail

• Ability to work a flexible schedule

• Occasional travel

Why Join Us?

✨ Work with a globally recognised technology brand

✨ Lead large-scale, high-performing sales organisations

✨ Influence commercial strategy and business outcomes

✨ International and collaborative working environment

✨ Significant career development and leadership growth opportunities

✨ Competitive salary, bonus structure, and benefits package

✨ Relocation support available

✨ Be part of an organisation that rewards innovation, performance, and leadership excellence

Location

📍 Athens, Greece

🏢 On-Site Role