Junior Operations Associate

Co–Star is looking for a Junior Operations Associate to take care of our users and our SoHo office.

You’ll be the person behind the scenes making sure things work as they should. You’ll answer questions from the millions of people who use Co–Star, identify problems before they become patterns, and help translate what we hear from users back to the team. You’ll also keep our office stocked, organized, and running beautifully, and help bring Co–Star events to life.

This is a junior role for someone with good taste, excellent instincts, and a habit of noticing what needs to happen before anyone asks.

What you’ll do

• Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more.
• Improve macros and automated responses so support feels efficient without feeling impersonal.
• Identify recurring issues, escalate edge cases, and share useful patterns with the product team.
• Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient.
• Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch.
• Notice what needs to b