Implementation Specialist - II

Job Summary:

We are looking for an Implementation Specialist - II to join our Professional Services team based in Pune, Maharashtra. You will be part of a team of engineers and implementation specialists who build customized solutions for Helpshift’s Enterprise clients, driving strategic revenue enablement by ensuring that our SaaS platform is seamlessly aligned with clients’ tech stack, workflows, and core Support and Engagement objectives.

You will be responsible for providing technical guidance, reviewing solution setups, and supporting client implementations. You will own platform setups, workflow automations, and custom software integrations at different stages of onboarding, ensuring projects are delivered smoothly within expected timelines.

Responsibilities:

• Ownership: Fully own assigned custom development initiatives, ensuring that designs are aligned with Solutions Architects’ proposals, that capacity and timeline are aligned with client expectations, and that final solutions are fully documented.
• Enterprise Deal Acceleration: Accelerate enterprise sales cycles through rapid technical prototyping and proof-of-concept solutions that demonstrate platform capabilities for high-value prospects.
• Delivery Certification & Risk Mitigation: Analyze architectures to audit configurations, schemas, and API payloads before go-live, mitigating risks and certifying solution