INTERNAL - FQA Lead

The FQA Lead is responsible for the successful delivery of assigned projects to agreed quality standards, schedules and budgets. The role provides day-to-day leadership of the test team, ensuring projects are effectively planned, executed and delivered in line with client expectations.

The FQA Lead works closely with the Project Manager, FQA Manager and client, acting as a key point of contact for project-related communication, status reporting, issue resolution and delivery. The role also supports a positive, productive team environment through effective leadership, coaching, performance management and clear communication.

Key Responsibilities

• Partner with the Project Manager to plan, manage and integrate projects within agreed schedules, budgets and delivery requirements.
• Develop and implement project test strategies and plans, ensuring effective execution against client expectations.
• Lead, brief and manage assigned test teams, delegating work clearly and efficiently.
• Monitor project progress, risks, quality and productivity, proactively addressing issues before they impact delivery.
• Maintain regular communication with Project Managers, clients and internal stakeholders, providing accurate status and end-of-day reporting.
• Manage client feedback, translate requirements into actionable internal tasks and appropriately challenge or decline requests when required.
• Ensure project d