Social Media Manager with Chinese - Gaming - Fixed-term
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globilize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
It is a fixed-term contract expected to last approximately 6 months.
Communication
- Engage directly with players by responding to comments on different social media platforms.
- Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
- Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
- Manage client interactions when the CM Lead is on holiday or sick leave.
- Foster and maintain a positive work environment – build engagement, resolve conflicts
Analytics
- Create reports to analyz
