Talent Acquisition Team Leader

Company Overview

Helpshift is a Keywords Studios company and an AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. It helps businesses deliver scalable, human-centric support through conversational AI, automation, and live agent tooling, serving millions of end users globally.

Keywords Studios is an international technical and creative services provider to the video games and entertainment industries, working alongside clients across 70+ facilities in 26 countries. Helpshift joined Keywords Studios through an acquisition announced in December 2022 and was integrated with Keywords’ Player Support business, giving clients a complete player experience solution that combines technology with global support teams.

Role Summary

As the front-line leader of our Talent Acquisition team, you will run day-to-day TA operations across APAC, India, and EMEA. You will lead a team while staying hands-on across the hiring lifecycle, from sourcing to pre-boarding. You will be the point of contact for the TA team and the bridge between TA Global Leadership and business stakeholders, using data to track performance and shape strategies that raise the quality and efficiency of our hiring.

Requirements

• Partner with stakeholders and internal departments to understand hiring needs and define role profiles.
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