CRM Consultant - Microsoft Dynamics 365
About CodeNinja
CodeNinja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, CodeNinja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, CodeNinja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.
About the Role
We're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.
Responsibilities
- Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
- Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
- Configure and customize entities, forms, views, busine
