Senior Strategic Customer Success Manager
You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback.
What you’ll do here
Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform.
Remove barriers to adoption so customers achieve their desired outcomes expediently.
Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.
Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes.
Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enableme
