Claims Adjuster
Company Description
At Coface, we make trade happen everyday.
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
We are seeking a Claims Adjuster responsible for managing, evaluating, and resolving insurance claims in accordance with policy terms, legal requirements, and Coface Group guidelines. This role ensures accurate claims processing, timely indemnity payments, and a high level of client satisfaction through a proactive, customer-centric approach.
The Claims Adjuster will investigate claims, assess coverage, analyze relevant data, and make decisions within their delegated authority. You will also provide recommendations on complex cases and collaborate with internal and external stakeholders to achieve fair and efficient outcomes.
Key Responsibilities
Claims Handling
- Review and analyze claim documentation to determine coverage eligibility.
- Investigate claims and evaluate supporting data to ensure accurate decisions.
- Communicate findings and negotiate outcomes with internal and external stakeholders.
- Escalate and propose next steps for claims exceeding delegated authority.
- Maintain accurate and up-to-date claim reserves using internal systems.
- Prepare and process indemnity payments in a timely manner in accordance with delegation levels.
- Partner with legal advisors, underwriters, and other experts on complex claims.
- Provide documentation to support debt collection efforts or legal proceedings.
- Continuously monitor the status and progress of all assigned claims.
- Identify recovery opportunities, including subrogation, and take action to maximize recoveries.
- Participate in projects and transformation initiatives as assigned.
Customer Service
- Serve as the primary point of contact for clients and brokers, prioritizing phone communication when possible.
- Respond to inquiries, resolve disputes, and provide regular claim status updates.
- Build and maintain strong relationships with policyholders, brokers, and partners.
- Clearly explain claim decisions, including non-covered claims.
- Facilitate and lead claims discussions or meetings with stakeholders as needed.
- Provide guidance and support on claims management and settlement processes.
- Collaborate with the Debt Collection team to determine optimal recovery strategies.
- Drive improvements in customer satisfaction through timely, accurate, and professional communication.
Compliance
- Conduct investigations with a focus on fraud prevention.
- Ensure adherence to all applicable legal, regulatory, and internal compliance requirements.
Qualifications
The Candidate
- Bachelor’s degree required; Business, Finance, or Accounting preferred.
- 4–7+ years of claims adjusting experience or similar role within the insurance industry.
- Valid adjuster’s license strongly preferred.
Skills & Competencies
- Industry Knowledge: Understanding of credit insurance, credit practices, business law, insolvency procedures, and related documentation.
- Results-Oriented: Ability to meet targets and deliver quality outcomes within deadlines.
- Communication: Strong written and verbal communication skills; ability to convey information clearly and accurately.
- Adaptability: Open to change and continuous improvement initiatives.
- Team Collaboration: Works effectively within a team environment and supports shared goals.
- Customer Focus: Committed to understanding client needs and delivering high-quality service.
- Organization: Strong time management skills with the ability to handle a high volume of claims independently.
- Knowledge Sharing: Proactively shares expertise and supports team development.
- Negotiation Skills: Ability to achieve balanced, value-driven outcomes for all stakeholders.
- Technical Skills: Proficiency in Microsoft Office, particularly Excel.
Additional Information
What Coface Offers
- A high-impact global leadership role with strategic influence.
- Competitive executive compensation and performance incentives.
- Opportunities for international travel and cross-border collaboration.
- A dynamic, inclusive, and growth-oriented work environment.
