Sales Support Specialist - Currin Graphics

We are seeking a proactive and detail-oriented Sales Support Specialist / Customer Service Representative (CSR) to support the Sales Manager and ensure a smooth, responsive experience for our customers. This role serves as the primary point of contact for order updates and account management, handles outbound calls to prospects and existing customers, creates orders on behalf of the Sales Manager and the Production Team, places apparel orders with vendors, enter order information into Production Calendar, and coordinates closely with the production team to keep jobs moving on schedule. The ideal candidate is organized, communicates well under pressure, and enjoys juggling multiple customers and orders at once. KEY RESPONSIBILITIES Answer and manage incoming calls coming into the office Make outbound calls to prospective and existing customers to generate leads, follow up on quotes, and support sales initiatives. Serves as a day-to-day point of contact for customers, building and maintaining strong customer relationships that support the Sales Manager while providing additional value to the customer experience. Enter, process, and track orders in the Production Calendar. Proactively communicate with customers to keep them updated on order status, production timelines, and any delays or issues. Place apparel orders with outside vendors and suppliers, confirming pricing, sizing, quantities, and delivery timelines. Track vendor order status and follow up to ensure apparel and mat