Posted 1mo ago•United States
Client Support Specialist
MiddleUnited StatesSalary undisclosed
Job Description
Opportunity Overview:
Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.
What you’ll do:
- Bug Investigation, triage and resolution:
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Partner with product and technical teams for rapid resolution of “mission critical” bugs, corralling key stakeholders and providing timely updates as needed
- Prioritization:
- Work with stakeholders to understand the impact of bugs to users and the larger&
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