Sr. Intake Trainer

Opportunity overview

The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. 

What you’ll do:

• Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
• Work with onshore teams to Develop and maintain Training materials 
• Perform Quality Audit checks as required
• Coach team members for improvement 
• Provide reporting on performance and key areas of Training Performance to Sr Leadership
• Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations
• Design, develop, and co