Complaints Analyst III
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Complaints Analyst III on the Global Complaints team within Customer Experience, you'll own the end-to-end investigation and resolution of consumer, regulatory, and litigation support complaints, ensuring Coinbase delivers fair, timely, and compliant outcomes for every customer. This team handles escalated complaints across three units and partners with Legal, Compliance, and cross-functional stakeholders to protect customers and strengthen Coinbase's complaint handling standards. You'll lead complex investigations a
