Technical Support Officer

Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team.

Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.

Some of the key responsibilities in this role include: 

• Identifying and proactively resolving IT issues, primarily for the Sydney offices. 
• Providing first and second level hardware and software support. 
• Adhering to all processes and documenting procedures accordingly. 
• Making recommendations on upgrades and replacements when necessary. 
• Proactively building the IT brand via local delivery of customer facing technology initiatives. 
• Participate in projects as required. 

What’s in It for you?

• Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!
• Wide range of benefits designed to support you