HEAD BUTLER

Reports to: VIP Services Manager The Head Butler onboard the cruise ship Aroya  will lead a team of dedicated professionals to deliver exceptional and personalized service to guests residing in suites and exclusive accommodations. Collaborating with a Senior Butler and a team of Butlers, the role of the Head Butler is integral to ensuring the highest standards of luxury, comfort, and satisfaction. The Head Butler oversees the butler team, coordinates guest services, and maintains the overall excellence of personalized service on board.  Responsibilities Team Leadership: Lead, mentor, and supervise a team of butlers, including a Senior Butler and Butlers, fostering a culture of excellence and exceptional service. Conduct regular training sessions to enhance the team's skills in guest relations, etiquette, and service standards; Guest Services: Provide personalized services to high-profile guests, organizing special events, arranging private dining experiences, and fulfilling unique requests. Anticipate guest needs and preferences to ensure a seamless and memorable experience; Suite Management: Oversee the preparation and maintenance of suites, ensuring the highest standards of cleanliness, organization, and attention to detail. Collaborate with housekeeping and maintenance departments to address any issues promptly; Communication and Coordination: Act as a primary liaison between guests and various shipboard departments, ensuring effective communication and resolution of guest