SHOP MANAGER-ONBOARD SHOPS-ARABIC SPEAKING

Shop Manager Reports to : Shipboard Operations Manager   Job description: ·       Leads, coaches, and mentors shop staff with the support of Shop Assistant Manager, while ensuring regular presence on the shop floor. ·       Analyzes and understand sales figures, guest needs, identify shopping trends, and areas of deficiency in staff performance, product assortment, or other areas impacting sales and recommends execution of strategy for improvement to corporate office. ·       Motivates and coaches shop staff to achieve or exceed sales targets, promotional targets, and high quality retailing standards. ·       Ensures the shops are hitting sales targets and meeting performance expectations. ·       Prepares promotional planner and event schedule to drive product sales and guest traffic, in partnership with corporate marketing team and Cruise Director to identify cross promotional opportunities and to promote scheduled shop promotions. ·       Develops strong relationships with ship’s leadership team, other shipboard vendors and cruise partner staff to execute events and drive guest traffic to store. ·       Provides guidance and coaching to shop staff about their performance, on a regular basis, including evaluating performance and taking disciplinary action in accordance with Heinemann standards by partnering closely with corporate HR. ·       Trains shop staff on Heinemann’s standards, product knowledge, selling techniques, asset protection and guest service. ·       Resp