Agent Experience Manager
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.
Please note: this role is 100% in-office in our Danville, CA office (760 Camino Ramon).
At Compass, You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, ZenDesk tickets, and in-person meetings.
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.
- Provid
