Patient Advocate Lead
Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
We are seeking a Patient Advocate Lead responsible for being the single point of contact for patients and their families in navigating the intricacies of their time at Compass. Given the unique dynamics associated with all patients who arrive at Compass, we believe it is important to equip them with access to an individual who knows how to proficiently navigate the organization to efficiently and effectively address the patient concerns at the same time following HIPAA standards. The Patient Advocate role is not responsible for answering all of the questions – but connecting with the appropriate people internally to get the right information in a timely fashion. The Patient Advocate plays a vital role in the patient/parent satisfaction as well as providing a single voice to the patient on all areas related to supporting the clinical care.
*This is a Hybrid position with the expectation of being on site at our Oak Brook location 3 to 4 days per we
