Full-Time Concierge (Mon-Fri 11pm-7am)- JW Residences

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit. Apply now and be a key part of our commitment to outstanding service. 

Key Responsibilities

• Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators and loading dock</