Resident Services Coordinator

Job Overview

The Resident Services Coordinator provides exceptional customer service for all residents, guests and vendors.

Key Responsibilities

• Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
• Meet and greet all visitors such as residents, guests and prospects
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Manage resident packages and mail, including scanning incoming and outgoing packages daily
• Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
• Enter maintenance issues into Yardi to create tickets for the maintenance team
• Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/déco