Title & Insurance Operations Manager
Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.
The Manager, Titles & Insurance Operations leads the teams responsible for vehicle title processing (perfection, releases, duplicate titles, repossession and lien management) and Total Loss including Guaranteed Asset Protection (GAP) and ancillary products insurance claims administration. This role ensures titles are processed accurately and within state-mandated timeframes, Total Loss, GAP and ancillary products claims are filed and resolved promptly, and all functions operate in full compliance with state DMV regulations, lender policy, and investor requirements. The manager owns process design, team performance, vendor relationships, and escalation resolution across both workstreams.
Key Responsibilities
Title Operations
- Oversee the full title lifecycle: repossession titles, lien recording and perfection, releases, duplicates, and out-of-state tr
