Manager, Patient Outreach & Intake Operations

About Conduit Health

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.

The Role

We are looking for a hands-on manager to lead our Patient Outreach and Intake team, which plays a critical role in helping prospective patients access care and successfully enroll. This leader will own the strategy, execution, and performance of our inbound and outbound outreach and intake operations - ensuring qualified prospective patients receive a high-quality experience while driving conversion and growth for the business.

This role combines people leadership, operational ownership, and technology-enabled transformation. You will directly manage full-time team members and oversee our BPO partners, while building the processes, staffing model, and performance infrastructure needed to scale.

You will also partner closely with our Growth Product te