Claim Coordinator

Job Summary: Responsible for supporting the claim consulting team in the daily servicing of claims and claim management program for the customers of the commercial insurance lines.  Provide prompt, accurate and courteous service to customers, team members and insurance companies regarding those accounts and other duties as directed. 

Principal Responsibilities:

• Interacts with carriers and internal/ external customers to ensure delivery of exceptional customer service.
• Claim Reporting: Receives and reports new claims to insurance carriers, third party claims administrators and wholesalers;
  • Follows up on reported claims for claim number and adjuster’s contact information,
  • Enters all relevant information into the Claim Loss Database,
  • Keeps abreast of developments with claims & communicates with adjusters as necessary,
  • Alerts Associates/Consultants of major developments or issues.
• Monitor progression of first party claims (client related auto and property) to conclusion;
  • Elevates claim to an Associate or a Consultant if complex or problematic.
• Assist in preparing necessary reports, dashboards and claims data within Origami.<