Principal Product Manager
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
We have an opening for a Principal Product Manager who will serve as the strategic lead for some of our most critical retention initiatives. You won't just be managing features; you'll be the single-threaded owner of customer value.
What You'll Do:
- Drive customer happiness through showing customer value: Our team is in charge of customer engagement and retention overall; however, the leading indicator of retention is people seeing value in our platform and therefore being satisfied. You will own not only reducing friction on the path to value, but also answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?”
