Administrative Support

 

SUMMARY/OBJECTIVE
The Sales Support Admin role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Admin role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success.

Essential Functions

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
• Manage order entry in Stone Profits System
• Communicate with Sourcing team and SOPT to secure needed product
• Communicate with production or scheduling managers concerning special requirements on orders
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
• Communicate any credit issues discovered upon order entry to appropriate sales personnel
• Answer incoming calls or emails;