AI Native, Tech Ops Engineer

The Tech Ops Engineer serves as a force multiplier for operational excellence, combining infrastructure expertise with AI-powered automation to create self-healing, highly observable, and scalable technology systems. This role harnesses machine intelligence, predictive monitoring, and automated workflows to anticipate issues before they affect users, accelerate incident response, and continuously improve platform performance. Through close partnership with engineering, security, and business teams, the Tech Ops Engineer helps build an AI-native operational environment that maximizes reliability, efficiency, and business agility.

Responsibilities

System Monitoring and Maintenance:

• Monitor and maintain the organization’s infrastructure, including servers, networks, storage systems, and applications.
• Perform routine system checks and preventive maintenance to ensure optimal performance and uptime.
• Respond to system alerts and incidents, diagnosing and resolving issues promptly to minimize downtime.

Troubleshooting and Support:

• Provide technical support to resolve infrastructure-related issues, working closely with other technical teams.
• Troubleshoot and resolve hardware, software, and network issues, escalating to higher-level support when necessary.
• Maintain detailed documentation of issues, solutions, and processes to improve the team’s knowledge base.

System Upgrades