Senior Technical Account Manager
Applications for this position will be accepted on an ongoing basis.
About the Opportunity
In today's digital-first world, content is the customer experience. As individuals and businesses, people interact through content, differentiate using content, and achieve their goals with content. Content powers every single experience throughout our day.
The Customer Experience team is building a team focused on empowering its customers. We see the Senior Technical Account Manager role, which is evolving towards a Success Architect model, as a great way to enhance a customer's journey with Contentful by Salesforce by providing personalised technical advocacy from an experienced solution advisor. This is particularly beneficial for customers who need a more proactive approach and greater oversight in realising their content platform journey: someone who gets to know them, knows their business and acts as their advocate.
Contentful by Salesforce is a customer-centric platform company that's passionate and opinionated about content management and delivery within digital teams, and about leveraging the value of content throughout the digital organisation. To help us nurture our Customer Experience and Support practice and bring even more creative, strategic and technical talent into the team, we're seeking an experienced Technical Account Manager to help shape this evolving role.
