Head of Customer Logistics & Order Management Automotive (m/f/diverse) ContiTech - REF2030X

Company Description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets. 

ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Job Description

We are looking for a Head of Customer Logistics & Order Management Automotive (m/f/diverse) to lead customer logistics operations, manage customer order fulfillment and act as the key interface between customers, manufacturing locations and internal supply chain functions.

Your responsibilities:

• Leading the transformation of the organizational structure from plant local teams to a global COM Automotive team
• Leading customer logistics operations for the BA SSL Automotive Segment
• Continuous performance improvement of customer logistics with the aim of meeting / exceeding customer expectations in terms of order processing and related communication
• Ensuring the processing of customer orders from the receiving of a customer order to the fulfillment of the order
• Ensuring timely and accurate order confirmations and OTIF deliveries
• Maintenance and management of order data in SAP / EDI processes
• Central customer contact for all order-related topics
• Coordination with internal departments and external partners (e.g. logistics service providers)
• Ensuring compliance with legal, contractual and internal standards
• Ensure effective and efficient communication and escalation management between GBS COM team and plant local teams

Qualifications

• Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field
• Proven leadership experience in an international Customer Logistics, Order Management, Customer Supply Chain or related operational Supply Chain environment
• Several years of solid experience in Customer Service, Customer Order Management, Customer Logistics, Service Center Management, or a comparable function
• Strong customer orientation and excellent communication and stakeholder management skills
• Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)
• Excellent knowledge of supply chain management tools, methods, and best practices
• Strong analytical skills and a data-driven mindset
• Solid experience leading or contributing to international and cross-functional projects
• Experience in global data analytics, reporting, and performance management
• Fluent English language skills; additional languages are an advantage

Applications from severely handicapped people are welcome. 

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.