Customer Support Representative
Controlant’s mission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste through a completely new category of automated Cold Chain as a Service® solutions. Using our IoT, cloud-enabled platform analytics, API connectivity, and cost-reducing operational services, customers are achieving an annualized ROI and millions in savings, reducing material losses, and enhancing the reliability of their operations. Controlant is empowering Fortune 500s, global enterprises, and their supply chain logistics stakeholders to achieve greater efficiency by automating supply chains and business processes and optimizing communication through technology.
Responsibilities include, but are not limited to:
- Basic troubleshooting concerning problems with log-in, interface, devices, connectivity, reports
- Ticket handling (assigning, reassigning, follow up, prioritization, documentation, all according to KPIs)
- Assisting customers with administrative actions in the interface (per request): being able to perform actions and guide customers
- Escalating and forwarding the issues according to existing procedures to 2nd level of support or other teams
- Ticketing boards management
- Ensuring quality standards are being adhered to and issues are being addressed and solved quickly
