Manager, Provider Education

The Opportunity 

The Manager, Provider Education is a member of the Learning & Development team responsible for managing learning and development programs for Advanced Practice Providers (APPs) and physicians across the organization. The role partners with provider, clinical, and operational leaders to support effective onboarding, ongoing clinical development, and the knowledge and competencies providers need to deliver safe, efficient, and high-quality patient care.

A key focus of the role is building and supporting an effective network of provider preceptors who deliver hands-on clinical training and guidance within the practice environment. The Manager equips preceptors with clear expectations, tools, resources, and development while supporting a consistent, high-quality provider learning experience.

This enterprise role combines program management, cross-functional collaboration, and purposeful field presence. The Manager regularly engages with providers, preceptors, and clinical leaders to understand learning needs, evaluate program effectiveness, and continuously improve provider education within the broader Learning & Development strategy.

A key focus of the role is building and supporting an effective network of provider preceptors who deliver hands-on clinical training and guidance within the practice environment. The Manager equips preceptors with clear expectations, tools, resources, and development while supporting a consistent, high-quality provider learning experience.

This enterprise role combines program management, cross-functional collaboration, and purposeful field presence. The Manager regularly engages with providers, preceptors, and clinical leaders to understand learning needs, evaluate program effectiveness, and continuously improve provider education within the broader Learning & Development strategy.

Your Impact 

• Provider Learning & Development
  • Manage the implementation and ongoing improvement of learning and development programs for APPs and physicians supporting Urgent Care, Primary Care & Lab.
  • Partner with provider and clinical leaders to understand provider learning and development needs and translate identified needs into practical learning solutions.
  • Coordinate provider onboarding and ongoing development to support successful transition into practice and continued clinical growth.
  • Maintain learning objectives, education resources, competency tools, and development materials in partnership with appropriate provider and clinical subject-matter experts.
  • Coordinate education associated with new clinical services, workflows, technology, procedures, clinical standards, and process changes.
  • Support consistent provider education across the organization while accommodating appropriate differences among specialties, care settings, provider types, and scope of practice.
  • Manage assigned provider education content within the Learning Management System (LMS), including content accuracy and recommendations for improvement.
  • Monitor learner feedback, preceptor feedback, competency results, quality findings, and other relevant learning measures to identify opportunities to strengthen provider education.
  • Recommend and implement improvements to provider education programs, resources, and processes based on identified needs and outcomes.
• Provider Preceptor Program Management
  • Build, coordinate, and support an effective provider preceptor model for APPs and physicians.
  • Establish clear expectations, tools, resources, and support for providers serving as preceptors.
  • Partner with provider and operational leaders to identify appropriately qualified providers to serve as preceptors.
  • Prepare and support preceptors and educators to effectively teach, coach, provide feedback, and support the clinical development of new providers.
  • Provide ongoing resources and development to strengthen provider preceptor effectiveness and confidence.
  • Maintain regular communication with provider preceptors and educators to understand challenges, gather feedback, share resources, and reinforce program expectations.
  • Monitor the consistency and effectiveness of learning experiences delivered through the provider preceptor model. 
• Provider Onboarding, Competency & Development Support
  • Coordinate the education components of provider onboarding to support an effective transition into practice.
  • Maintain provider learning pathways, competency tools, and education resources in partnership with appropriate provider leaders and clinical subject-matter experts.
  • Support consistent application of provider education and competency expectations while recognizing differences in provider type, scope of practice, specialty, and clinical setting.
  • Partner with provider leaders when an identified clinical knowledge or skill gap requires additional education or retraining.
  • Coordinate targeted remediation education using qualified provider preceptors, educators, clinical subject-matter experts, or other appropriate resources.
  • Support quality and clinical improvement initiatives through appropriate provider education.
  • Monitor education and remediation trends to identify recurring learning needs that may warrant broader changes to onboarding, curriculum, preceptor development, or ongoing education.
  • Communicate observed clinical competency, safety, or compliance concerns to the appropriate provider or clinical leader.
  • Maintain a clear distinction between education support and performance management. Provider Education is responsible for education, remediation and development support; accountability for individual provider performance, clinical supervision, corrective action, privileging, or other formal performance actions remains with the appropriate provider or organizational leader.
• Learning & Development Collaboration
  • Provide functional leadership for provider education activities within the broader Learning & Development function.
  • Partner with the Director, Learning & Development to implement provider learning priorities and identify opportunities to strengthen provider education.
  • Serve as the primary provider education resource within Learning & Development and help translate provider and clinical needs into effective learning solutions.
  • Partner with Learning & Development colleagues to support consistent approaches to learning design, delivery, technology, measurement, and learner experience.
  • Build effective working relationships with provider leadership, Clinical Operations, Quality, People, and other functions involved in provider onboarding and development.
  • Facilitate collaboration with provider and clinical subject-matter experts when education materials, learning pathways, or competency tools need to be developed or updated.
  • Maintain appropriate field presence to remain connected to the provider and preceptor experience and understand evolving learning needs.
  • Support the implementation and adoption of provider education initiatives across locations and care settings.
  • Foster a culture of continuous learning, collaboration, knowledge sharing, and patient-first care.
  • Model ConvenientMD’s mission and values and contribute to a supportive, inclusive learning environment.

Who You Are

• Education & Experience: 
  • Graduate degree required from an accredited Physician Assistant, Nurse Practitioner/Advanced Practice Nursing, or Medical Doctor/Doctor of Osteopathic Medicine program.
  • Current, unrestricted professional license as an Advanced Practice Provider or Physician in an applicable state required.
  • Current national board certification applicable to the provider's discipline, where required.
  • Ability to obtain and maintain required licensure and credentials based on organizational needs.
  • Minimum of 3 years of clinical practice experience as an APP or physician, preferably in urgent care, primary care, emergency medicine, ambulatory care, or a similar environment.
  • Experience in provider education, precepting, onboarding, clinical training, or professional development strongly preferred.
  • Experience supporting provider education across multiple locations or clinical settings preferred.
  • Experience supporting preceptor or other distributed clinical learning models preferred.
• Strong clinical knowledge and understanding of APP and physician learning and development needs.
• Strong understanding of clinical education, adult learning, competency development, and precepting.
• Ability to translate provider and clinical needs into practical, effective learning solutions.
• Ability to develop and support effective provider preceptors.
• Strong communication, facilitation, relationship-building, and program management skills.
• Ability to use feedback, quality findings, competency results, and learning data to identify and implement improvements.
• Proficiency with Microsoft Office Suite and ability to learn and navigate clinical and learning systems, including an LMS.
• Ability to maintain confidentiality and appropriately handle patient and provider information.
  

Preferred Qualifications & Skills

• Experience developing or supporting provider onboarding, education, or professional development programs.
• Experience serving as a provider preceptor or supporting a structured provider preceptor program.
• Experience educating and supporting both APPs and physicians.
• Experience supporting provider education across multiple locations or clinical settings, particularly urgent care and primary care.
• Experience with competency-based education, simulation, or blended learning approaches.
• Experience using a Learning Management System (LMS) to support provider learning.
• Strong continuous-improvement orientation with experience using learner feedback, quality data, or clinical outcomes to improve education.